KindlyMD™️ begins seeing patients November 2022. Keep up with us until then by joining our waitlist!
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Frequently Asked Questions

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Programs
Pricing

All FAQ

Is my protected health information (PHI) secure?

KindlyMD follows all HIPAA compliance guidelines when accessing and storing your personal information.

Does KindlyMD treat children?

KindlyMD mainly treats patients 18 years of age and older. We see children on a special referral basis only with provider approval. For more information, please give us a call.

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

In a typical appointment at KindlyMD, after visiting with your prescriber, you’ll get to talk with a behavioral health clinician (BHC). This is much less in-depth than your usual 50-minute therapy visit, but helps to understand some of the core issues you might be dealing with as well as what social or emotional issues may be contributing to those issues. If longer, more in-depth sessions are desired with a mental health professional, KindlyMD also offers traditional therapy sessions. give us a call.

Can I still use my pain medication while I'm seeing you, or is only plant-based medicine allowed?

Absolutely! While KindlyMD originates from the plant-based medicine world, we support any treatment available that may help our patients feel better. Based on what works best for a patients’ needs, traditional pain medication and plant-based medicine can even be used together for optimal relief, while properly monitored by your prescriber.

Are there any options for group therapy?

Our therapists and counselors specialize in a variety of different therapies and modalities and may offer group therapy based on a patients’ needs. Speak to your provider or care team for more details.

Can your therapists help people with behavioral addictions like sex or gambling?

Our BHCs and mental health professionals specialize in a variety of different behavioral conditions. Call and speak to a member of the KindlyMD care team to find out if our providers best fit your needs.

Can I use an HSA or FSA account to pay for your services?

All medication management and mental health services are HSA/FSA eligible. Many of our medical card patients pay for services and devices with an HSA or FSA card as well.

Can you assist with medication-assisted treatments like Methadone?

Availability of medication-assisted treatments will depend on patient and prescriber discretion. KindlyMD reserves the right to refer to another entity if such treatments are not an option in-house.

What are the benefits of a direct primary care subscription like KindlyMD™️ offers?

Our subscription model offers access to high-quality functional healthcare with an affordable, flat membership fee. For a one-time enrollment fee of $249 and monthly autopay withdrawal of $119, you can see your provider each month for check-ups, med refills, and continued treatments.

Can I see a KindlyMD provider by telemedicine?

While we do offer telemedicine visits for our patients, certain KindlyMD programs may require a face-to-face visit to establish care.

Can I get all my medications prescribed by my KindlyMD provider?

We specialize in pain, ADHD, anxiety, and depression medication, but your provider can discuss additional medication options as needed for your condition.

What is the difference between KindlyMD and a traditional pain or medication management clinic?

At KindlyMD, we understand that a cold turkey approach to reducing medication just doesn’t work, and often, additional pain relief is needed. In addition to prescribing and helping to reduce prescription drugs, we educate our patients on (and encourage!) alternative, plant-based treatment options throughout the process.

What is the KindlyMD pain clinic drug use policy?

Patients in our medication management program for pain will be subject to periodic drug testing as outlined in their pain contract. However, a test that shows positive for "plant medicine" will not lead to dismissal from the program — as long as it’s being used legally with a Medical Card, of course. Learn more about getting a Medical Card here.

Can I get off my pain prescriptions with a Med Card?

We help patients wean off narcotics, sleeping pills, and antidepressants by helping them become Medical Cardholders. We understand that many of these prescribed medications cannot be cut abruptly without harsh side effects. For this reason, we provide education to our patients to use both medications in tandem safely while working on tapering down their pills.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary from state-to-state, but some of the most common in the country are pain, nausea, PTSD, and cancer. In Utah specifically, a patient can obtain a Med Card for one of the following 15 conditions:
Chronic Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care

Would a Med Card put me at risk to lose my job?

In some states with Med Card programs, there are limited protections for state and local government employees that view herbal medicine use the same as other prescription medication use. This protects employees from being fired for “testing dirty” on a drug screen but does not protect them if they come to work intoxicated or perform poorly at the job because of their use. Private employers can still discipline or fire someone for use if they have such a policy. Alternatively, the use of herbal medicines in Utah without a Medical Card is always illegal and puts you at risk for losing your job.

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a variety of therapeutic modalities. These include cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), cognitive therapy (CT), prolonged exposure therapy (PE), brief eclectic psychotherapy (BEP), and narrative exposure therapy (NET). They’re also well versed in ACT, EFT, IFS, mindfulness, and expressive therapies, just to name a few.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care.

Does KindlyMD take health insurance?

Some insurances accepted, please call for details.

What do I get out of a KindlyMD membership?

Our subscription model is perfect for the busy, on-the-go patient that doesn’t have the time or funds to visit multiple doctors a month. A one-time enrollment fee of $249 and monthly autopay withdrawal of $119 gets you monthly visits with your provider for check-ups, med refills, and continued treatments.

Will my insurance reimburse me for visits, labs, or services?

Maybe! Some health insurance companies will accept submitted visit receipts for reimbursement (subject to approval and determination of benefits). Contact your insurance provider for further information.

What if I run out of my medicine?

We’ll schedule your visit days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy.

Will I be notified of any changes to my medication or dosage?

Always! Your care team is there to work with you to determine any updates needed in your regimen.

What’s a care team?

Your KindlyMD care team consists of a prescriber and behavioral health clinician that (to the best of our ability) we will schedule you with each time you come in. After all, consistency is the best way to ensure progress.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This question is one of the many reasons that we started KindlyMD. You are a person, not a condition. We’re here to help you find relief, first and foremost. Your care team is here to listen, not to judge, and to help you feel better.

I’m a few pills short for the month. What do I do?

Our prescribers and behavioral health clinicians will often work with our patients to accommodate specific situations. Laws and regulations may not always allow for an early fill, but in that case, we’ll work with you to find alternative methods to find relief.

Can I have a Med Card if I’m already taking pain pills?

Our providers are experts in plant-based medical treatment. If you and your care team decide it’s right for your condition, we’ll help to educate you on safe consumption and help to keep you a law-abiding citizen.

I need my medicine now, but I can’t afford to come in for a visit to get my prescription refilled.

KindlyMD offers Afterpay services for patients who need flexible payment plans. We also offer month-to-month billing for membership plans, as well as a discounted rate for annual payments. Find pricing information here.

Is financial assistance available?

You can find our pricing here, and if additional assistance is needed, check out our patient subsidy program, Uplift. Uplift works to provide affordable Med Card services to patients in need. Find out more about the program or apply for assistance here.

Program FAQ

Medication Management

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

In a typical appointment at KindlyMD, after visiting with your prescriber, you’ll get to talk with a behavioral health clinician (BHC). This is much less in-depth than your usual 50-minute therapy visit, but helps to understand some of the core issues you might be dealing with as well as what social or emotional issues may be contributing to those issues. If longer, more in-depth sessions are desired with a mental health professional, KindlyMD also offers traditional therapy sessions. give us a call.

Can I still use my pain medication while I'm seeing you, or is only plant-based medicine allowed?

Absolutely! While KindlyMD originates from the plant-based medicine world, we support any treatment available that may help our patients feel better. Based on what works best for a patients’ needs, traditional pain medication and plant-based medicine can even be used together for optimal relief, while properly monitored by your prescriber.

Are there any options for group therapy?

Our therapists and counselors specialize in a variety of different therapies and modalities and may offer group therapy based on a patients’ needs. Speak to your provider or care team for more details.

Can your therapists help people with behavioral addictions like sex or gambling?

Our BHCs and mental health professionals specialize in a variety of different behavioral conditions. Call and speak to a member of the KindlyMD care team to find out if our providers best fit your needs.

Can I get all my medications prescribed by my KindlyMD provider?

We specialize in pain, ADHD, hormone, anxiety, and depression medication, but your provider can discuss additional medication options as needed for your condition.

Can you assist with medication-assisted treatments like Methadone?

Availability of medication-assisted treatments will depend on patient and prescriber discretion. KindlyMD reserves the right to refer to another entity if such treatments are not an option in-house.

What is the difference between KindlyMD and a traditional pain or medication management clinic?

At KindlyMD, we understand that a cold turkey approach to reducing pain medication just doesn’t work, and many times, additional pain relief is needed. In addition to dispensing and helping to reduce prescription drugs, we educate our patients on (and encourage!) alternative, plant-based treatment options throughout the process.

Does KindlyMD offer hormone replacement therapy (HRT)?

Yes, we offer estrogen-only therapy (ET) as well as estrogen plus progestogen therapy (EPT). Currently, KindlyMD refers patients seeking gender-affirming hormone therapy to the University of Utah Transgender Health Program for comprehensive care..

What is the KindlyMD pain clinic drug use policy?

Patients in our medication management program for pain will be subject to periodic drug testing as outlined in their pain contract. However, a test that shows positive for "plant medicine" will not lead to dismissal from the program — as long as it’s being used legally with a Medical Card, of course. Learn more about getting a Medical Card here.

What if I run out of my medicine?

We’ll schedule your visit days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy.

Will I be notified of any changes to my medication or dosage?

Always! Your care team is there to work with you to determine any updates needed in your regimen.

What’s a care team?

Your KindlyMD care team consists of a prescriber and behavioral health clinician that (to the best of our ability) we will schedule you with each time you come in. After all, consistency is the best way to ensure progress.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This question is one of the many reasons that we started KindlyMD. You are a person, not a condition. We’re here to help you find relief, first and foremost. Your care team is here to listen, not to judge, and to help you feel better.

I’m a few pills short for the month. What do I do?

Our prescribers and behavioral health clinicians will often work with our patients to accommodate specific situations. Laws and regulations may not always allow for an early fill, but in that case, we’ll work with you to find alternative methods to find relief.

Medical Card

Can I get off my pain medications with a Med Card?

We help patients wean off their narcotics, sleeping pills, and antidepressants by helping them become Medical Cardholders. We understand that many of these prescribed medications cannot be cut abruptly without harsh side effects. For this reason, we provide education to our patients to use both medications in tandem safely while working to taper down their pills.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary from state-to-state, but some of the most common in the country are pain, nausea, PTSD, and cancer. In Utah specifically, a patient can obtain a Med Card for one of the following 15 conditions:
Chronic Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care

Would a Med Card put me at risk to lose my job?

In some states with Med Card programs, there are limited protections for state and local government employees that view herbal medicine use the same as other prescription medication use. This protects employees from being fired for “testing dirty” on a drug screen but does not protect them if they come to work intoxicated or perform poorly at the job because of their use. Private employers can still discipline or fire someone for use if they have such a policy. Alternatively, the use of herbal medicines in Utah without a Medical Card is always illegal and puts you at risk for losing your job.

Can I have a Med Card if I’m already taking pain pills?

Our providers are experts in plant-based medical treatment. If you and your care team decide it’s right for your condition, we’ll help to educate you on safe consumption and help to keep you a law-abiding citizen.

Mental Health

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a variety of therapeutic modalities. These include cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), cognitive therapy (CT), prolonged exposure therapy (PE), brief eclectic psychotherapy (BEP), and narrative exposure therapy (NET). They’re also well versed in ACT, EFT, IFS, mindfulness, and expressive therapies, just to name a few.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care. It’s literally a one-stop healing shop.

What are KindlyMD’s thoughts on alternative treatments like ketamine, cannabis, and psilocybin therapy?

What sets KindlyMD apart is our openminded approach to treatment, so naturally, we are interested in and support these treatments. In fact, you can take advantage of our Med Card program and get personalized cannabis-affirmative treatment plans for your condition. Keep an eye out for therapies like psilocybin and ketamine to be added to our roster very soon!

Pricing FAQ

Can I use an HSA or FSA account to pay for your services?

All medication management and mental health services are HSA/FSA eligible. Many of our medical card patients pay for services and devices with an HSA or FSA card as well.

Does KindlyMD take health insurance?

Some insurances accepted, call for details.

What do I get out of a KindlyMD membership?

Our subscription model is perfect for the busy, on-the-go patient that doesn’t have the time or funds to visit multiple doctors a month. A one-time enrollment fee of $249 and monthly autopay withdrawal of $119 gets you monthly visits with your provider for check-ups, med refills, and continued treatments.

Is financial assistance available?

You can find our pricing here, and if additional assistance is needed, check out our patient subsidy program, Uplift. Uplift works to provide affordable Med Card services to patients in need. Find out more about the program or apply for assistance here.

I need my medicine now, but I can’t afford to come in for a visit to get my prescription refilled.

KindlyMD offers Afterpay services for patients who need flexible payment plans. We also offer month-to-month billing for membership plans, as well as a discounted rate for annual payments. Find pricing information here.

Will my insurance reimburse me for visits, labs, or services?

Maybe! Some health insurance companies will accept submitted visit receipts for reimbursement (subject to approval and determination of benefits). Contact your insurance provider for further information.

Stay Informed

Let's brighten up your inbox.
Contact Ushello@kindlymd.com(385) 388-8220
Address:
740 E 3900 S
Suite 108
Salt Lake City, UT 84107
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