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Frequently Asked Questions

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Programs
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All FAQ

Is my protected health information (PHI) secure?

KindlyMD follows all HIPAA compliance guidelines when accessing and storing your personal information.

Does KindlyMD treat children?

KindlyMD treats patients 18 years of age and older. We see children on a special referral basis and only with provider approval. Please give us a call for more information.

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

At KindlyMD, after visiting with your prescriber, you’ll get to talk with a Behavioral Health Clinician (BHC). This is less in-depth than your usual 50-minute therapy visit but helps to understand some of the core issues you might be dealing with, as well as what social or emotional issues may be contributing to those issues. KindlyMD also offers traditional therapy sessions when more in-depth sessions are needed.

Can I have a Medical Card if I am taking pain medications?

Yes, absolutely! We support any treatment available that may help our patients feel better. Based on what works best for a patient’s needs, traditional pain medication and plant-based medicine can even be used together for optimal relief, while properly monitored by your prescriber.

Are there any options for group therapy?

Yes, our therapists and counselors specialize in a variety of different therapies and modalities and may offer group therapy based on a patients’ needs. Speak to your provider or care team for more details.

Can your therapists help people with behavioral addictions like sex or gambling?

Yes, our BHCs and therapists specialize in a variety of different behavioral conditions. Call and speak to a member of the KindlyMD care team to find out if our providers best fit your needs.

Can I use an HSA or FSA account to pay for your services?

Yes, all Medication Management, Mental Health, Weight Loss, Sleep, or Pain services are HSA/FSA eligible. Additionally, many of our Medical Card patients have success paying for services and devices with an HSA or FSA card as well.

Can you assist with medication-assisted treatments like Suboxone or Methadone?

Sometimes. Availability of medication-assisted treatments will depend on patient and prescriber discretion. KindlyMD reserves the right to refer to another entity if such treatments are not an option in-house.

Can I see a KindlyMD provider by telemedicine?

Yes. KindlyMD offers telemedicine for many patients and situations. Certain KindlyMD programs require a face-to-face visit to establish care.

Can I get all my medications prescribed by my KindlyMD provider?

Yes! In addition to Medical Card recommendations, KindlyMD providers can issue prescriptions for pain medications (Percocet, OxyContin, etc.), depression and anxiety medication (Prozac, Xanax, Ativan, Lexapro, etc.), ADHD medication and stimulants (Adderall, Vyvanse, etc.), sleep medications (Lunesta, Ambien, etc.), weight loss injections (Ozempic, Mounjaro, Semaglutide, etc.), and erectile dysfunction medications (Viagra, Cialis, etc.), to name a few.

What is the difference between KindlyMD and a traditional pain clinic?

KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. At KindlyMD, we understand that a cold turkey approach to reducing medication just doesn’t work, and often, supplementary relief is needed. In addition to prescribing and helping to reduce prescription drugs, we educate our patients on alternative treatment options and plant-based medicine all throughout the process.

What is the KindlyMD pain clinic drug use policy?

Patients in our Pain Treatment program will be subject to periodic drug testing as outlined in their pain contract. We believe in honest testing. A test that shows positive for "plant medicine" will not lead to dismissal from the program — as long as it’s being used within your treatment plan. Learn more about getting a Medical Card here.

Can I get off my pain prescriptions with KindlyMD?

We help patients wean off narcotics, sleeping pills, and antidepressants by integrating prescriptions, mental health, and alternative medicine. We are the only organization in Utah providing this treatment flexibility based on patient's needs. We understand that many of these prescribed medications cannot be cut abruptly without harsh side effects. For this reason, we provide education to our patients to use traditional and alternative medications in tandem safely while working on tapering down their pills.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary from state-to-state, but the most common in the country are pain, nausea, PTSD, and cancer. In Utah specifically, a patient can obtain a Med Card for one of the following 15 conditions:
Chronic Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care

Would a Med Card put me at risk to lose my job?

In some states with Medical Card programs (like Utah), there are limited protections for state and local government employees that view plant-based medicine use the same as other prescription medication use. This protects employees from being fired for “testing dirty” on a drug screen but does not protect them if they come to work intoxicated or perform poorly on the job because of their use. Private employers can still discipline or fire someone for use if they have such a policy. Alternatively, use (in Utah) without a Medical Card is always illegal and puts you at risk for losing your job.

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a variety of therapeutic modalities. These include cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), cognitive therapy (CT), prolonged exposure therapy (PE), brief eclectic psychotherapy (BEP), and narrative exposure therapy (NET). They’re also well versed in ACT, EFT, IFS, mindfulness, and expressive therapies, just to name a few. Call for details.

What is Medication Management when it comes to Mental Health?

In the Mental Health world, Medication Management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care.

Does KindlyMD take health insurance?

Yes! KindlyMD currently accepts certain Select Health, Medicare, and Blue Cross Blue Shield plans and are adding health care plans frequently. Please call for details on insurance coverage before making an appointment to ensure that we accept your specific plan.

Will my insurance reimburse me for visits, labs, or services?

Maybe! Some health insurance companies will accept submitted visit receipts for reimbursement (subject to approval and determination of benefits). Contact your insurance provider for further information.

What if I run out of my medicine?

We’ll schedule your visit a few days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy. We won’t leave you hanging — call us if you have any concerns about your treatment.

Will I be notified of any changes to my medication or dosage?

Always! Your care team is there to work with you to determine any updates needed in your regimen.

What’s a care team?

Your KindlyMD care team consists of a prescriber (Doctor, PA, NP) and Behavioral Health Clinician that (to the best of our ability) we will schedule you with each time you come in. After all, consistency is the best way to ensure progress.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This question is one of the main reasons that we started KindlyMD. You are a person, not a condition. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patients' needs. We’re here to help you find relief, first and foremost. Your care team is here to listen, not to judge, and to help you feel better. Schedule an appointment today.

I’m a few pills short for the month. What do I do?

Our prescribers and BHCs will often work with our patients to accommodate specific situations. Laws and regulations may not always allow for an early fill, but in that case, we’ll work with you to find alternative methods to find relief.

Can I have a Med Card if I’m already taking pain pills?

Definitely! Our providers are highly-trained in plant-based medicine treatment. If you and your care team decide it’s right for your condition, we’re here to educate you on safe consumption and to help keep you a law-abiding citizen. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patients' needs.

Is financial assistance available?

One of our core values is to help underserved and at-risk patients through our community care program, Uplift. You can find our pricing here, and if additional assistance is needed, check out our community care program, Uplift. Uplift works to provide affordable services to underserved patients in need. Find out more about the program or apply for assistance here.

What is insomnia?

Sleep problems like insomnia are defined as either trouble falling asleep, trouble staying asleep, or a combination of the two. Many factors may contribute to the problem and the providers at KindlyMD can help.

How does KindlyMD treat insomnia and sleep disorders?

Ongoing insomnia can often be treated successfully with lifestyle changes, prescriptions, or alternative medicine. Our Behavioral Health Clinicians help patients develop healthy habits (like sticking to a regular sleep schedule, staying active, avoiding late afternoon caffeine or naps, managing stress, etc.) to promote good sleep hygiene. If additional relief is needed, KindlyMD care providers are highly educated in traditional and alternative sleep medicine to help you find relief. We won’t rest until you’re rested.

What is Semaglutide?

Semaglutide is the active ingredient in weight loss treatments offered at KindlyMD, such as Ozempic, Wegovy, and Mounjaro injections. It was originally given FDA approval to treat Type 2 Diabetes and is used “off-label” as a weight loss medication in certain circumstances. When combined with our unique system (behavioral health support integrated into weight management programs), we’ve had many patients find success with this treatment.

What happens when you stop weight loss injections?

When you stop taking medication for weight loss, you’ll stop benefitting from its effects and can potentially gain back the pounds you’ve lost. To prevent this, KindlyMD integrates the MEANS model for weight management (Medical, Emotional, Activity, Nutrition, Sleep). Care providers work with patients to help them develop positive habits and maintain a healthy lifestyle.

What are the common side effects of weight loss injections?

While not present in every patient, common side effects of Semaglutide can include nausea, constipation, dizziness, decreased appetite, and diarrhea.

Program FAQ

Medication Management

Can I get all my medications prescribed by my KindlyMD provider?

Yes! In addition to Medical Card recommendations, KindlyMD providers can issue prescriptions for pain medications (Percocet, OxyContin, etc.), depression and anxiety medication (Prozac, Xanax, Ativan, Lexapro, etc.), ADHD medication and stimulants (Adderall, Vyvanse, etc.), sleep medications (Lunesta, Ambien, etc.), weight loss injections (Ozempic, Mounjaro, Semaglutide, etc.), and erectile dysfunction medications (Viagra, Cialis, etc.), to name a few.

What if I run out of my medicine?

We’ll schedule your visit a few days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy. We won’t leave you hanging — call us if you have any concerns about your treatment.

Will I be notified of any changes to my medication or dosage?

Always! Your care team is there to work with you to determine any updates needed in your regimen.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care. It’s literally a one-stop healing shop.

Does KindlyMD offer hormone replacement therapy (HRT)?

Yes, we offer estrogen-only therapy (ET) as well as estrogen plus progestogen therapy (EPT). Currently, KindlyMD refers patients seeking gender-affirming hormone therapy to the University of Utah Transgender Health Program for comprehensive care..

I’m a few pills short for the month. What do I do?

Our prescribers and BHCs will often work with our patients to accommodate specific situations. Laws and regulations may not always allow for an early fill, but in that case, we’ll work with you to find alternative methods to find relief.

Medical Card

Can I have a Medical Card if I am taking pain medications?

Yes, absolutely! We support any treatment available that may help our patients feel better. Based on what works best for a patient’s needs, traditional pain medication and plant-based medicine can even be used together for optimal relief, while properly monitored by your prescriber.

Can I get off my pain medications with KindlyMD?

We help patients wean off narcotics, sleeping pills, and antidepressants by integrating prescriptions, mental health, and alternative medicine. We are the only organization in Utah providing this treatment flexibility based on patients' needs. We understand that many of these prescribed medications cannot be cut abruptly without harsh side effects. For this reason, we provide education to our patients to use both traditional and alternative medications in tandem safely while working on tapering down their pills.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary from state-to-state, but some of the most common in the country are pain, nausea, PTSD, and cancer. In Utah specifically, a patient can obtain a Med Card for one of the following 15 conditions:
Chronic Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care

Would a Med Card put me at risk to lose my job?

In some states with Med Card programs, there are limited protections for state and local government employees that view herbal medicine use the same as other prescription medication use. This protects employees from being fired for “testing dirty” on a drug screen but does not protect them if they come to work intoxicated or perform poorly at the job because of their use. Private employers can still discipline or fire someone for use if they have such a policy. Alternatively, the use of herbal medicines in Utah without a Medical Card is always illegal and puts you at risk for losing your job.

Can I have a Med Card if I’m already taking pain pills?

Definitely! Our providers are highly-trained in plant-based medicine treatment. If you and your care team decide it’s right for your condition, we’re here to educate you on safe consumption and to help keep you a law-abiding citizen. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patient's needs.

Mental Health

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

In a typical appointment at KindlyMD, after visiting with your prescriber, you’ll get to talk with a behavioral health clinician (BHC). This is much less in-depth than your usual 50-minute therapy visit, but helps to understand some of the core issues you might be dealing with as well as what social or emotional issues may be contributing to those issues. If longer, more in-depth sessions are desired with a mental health professional, KindlyMD also offers traditional therapy sessions. Give us a call to learn more.

Are there any options for group therapy?

Our therapists and counselors specialize in a variety of different therapies and modalities and may offer group therapy based on a patient’s needs. Speak to your provider or care team for more details.

Can your therapists help people with behavioral addictions like sex or gambling?

Our BHCs and mental health professionals specialize in a variety of different behavioral conditions. Call and speak to a member of the KindlyMD care team to find out if our providers best fit your needs.

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a variety of therapeutic modalities. These include cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), cognitive therapy (CT), prolonged exposure therapy (PE), brief eclectic psychotherapy (BEP), and narrative exposure therapy (NET). They’re also well versed in ACT, EFT, IFS, mindfulness, and expressive therapies, just to name a few.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care. It’s literally a one-stop healing shop.

What are KindlyMD’s thoughts on alternative treatments like ketamine, cannabis, and psilocybin therapy?

What sets KindlyMD apart is our openminded approach to treatment, so naturally, we are interested in and support these treatments. In fact, you can take advantage of our Med Card program and get personalized cannabis-affirmative treatment plans for your condition. Keep an eye out for therapies like psilocybin and ketamine to be added to our roster very soon!

Pain Treatment

Can you assist with medication-assisted treatments like Suboxone or Methadone?

Sometimes. Availability of medication-assisted treatments will depend on patient and prescriber discretion. KindlyMD reserves the right to refer to another entity if such treatments are not an option in-house.

What is the difference between KindlyMD and a traditional pain or medication management clinic?

At KindlyMD, we understand that a cold turkey approach to reducing pain medication just doesn’t work, and many times, additional pain relief is needed. In addition to dispensing and helping to reduce prescription drugs, we educate our patients on (and encourage!) alternative, plant-based treatment options throughout the process.

What is the KindlyMD pain clinic drug use policy?

Patients in our medication management program for pain will be subject to periodic drug testing as outlined in their pain contract. However, a test that shows positive for "plant medicine" will not lead to dismissal from the program — as long as it’s being used legally with a Medical Card, of course. Learn more about getting a Medical Card here.

What if I run out of my medicine?

We’ll schedule your visit days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This question is one of the main reasons that we started KindlyMD. You are a person, not a condition. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patients' needs. We’re here to help you find relief, first and foremost. Your care team is here to listen, not to judge, and to help you feel better. Schedule an appointment today.

Can I have a Med Card if I’m already taking pain pills?

Definitely! Our providers are highly-trained in plant-based medicine treatment. If you and your care team decide it’s right for your condition, we’re here to educate you on safe consumption and to help keep you a law-abiding citizen. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patient's needs.

Sleep Support

What is insomnia?

Sleep problems like insomnia are defined as either trouble falling asleep, trouble staying asleep, or a combination of the two. Many factors may contribute to the problem and the providers at KindlyMD can help.

How does KindlyMD treat insomnia and sleep disorders?

Ongoing insomnia can often be treated successfully with lifestyle changes, prescriptions, or alternative medicine. Our Behavioral Health Clinicians help patients develop healthy habits (like sticking to a regular sleep schedule, staying active, avoiding late afternoon caffeine or naps, managing stress, etc.) to promote good sleep hygiene. If additional relief is needed, KindlyMD care providers are highly educated in traditional and alternative sleep medicine to help you find relief. We won’t rest until you’re rested.

Weight Loss

What is Semaglutide?

Semaglutide is the active ingredient in weight loss treatments offered at KindlyMD, such as Ozempic, Wegovy, and Mounjaro injections. It was originally given FDA approval to treat Type 2 Diabetes and is used “off-label” as a weight loss medication in certain circumstances. When combined with our unique system (behavioral health support integrated into weight management programs), we’ve had many patients find success with this treatment.

What happens when you stop taking Semaglutide?

When you stop taking medication for weight loss, you’ll stop benefitting from its effects and can potentially gain back the pounds you’ve lost. To prevent this, KindlyMD integrates the MEANS model for weight management (Medical, Emotional, Activity, Nutrition, Sleep). Care providers work with patients to help them develop positive habits and maintain a healthy lifestyle.

What are the common side effects of weight loss injections?

While not present in every patient, common side effects of Semaglutide can include nausea, constipation, dizziness, decreased appetite, and diarrhea.

Pricing FAQ

Does KindlyMD take health insurance?

Yes! KindlyMD currently accepts certain Select Health, Medicare, and Blue Cross Blue Shield plans and are adding health care plans frequently. Please call for details on insurance coverage before making an appointment to ensure that we accept your specific plan.

Can I use an HSA or FSA account to pay for your services?

Yes, all Medication Management, Mental Health, Weight Loss, Sleep, or Pain services are HSA/FSA eligible. Additionally, many of our Medical Card patients have success paying for services and devices with an HSA or FSA card as well.

Is financial assistance available?

One of our core values is to help underserved and at-risk patients through our community care program, Uplift. You can find our pricing here, and if additional assistance is needed, check out our community care program, Uplift. Uplift works to provide affordable services to underserved patients in need. Find out more about the program or apply for assistance here.

Will my insurance reimburse me for visits, labs, or services?

Maybe! Some health insurance companies will accept submitted visit receipts for reimbursement (subject to approval and determination of benefits). Contact your insurance provider for further information.

Frequently Asked Questions

We’re here to answer any questions about our services, policies, and approach to care. From understanding our health information security practices to learning about treatment options for pain management, Mental Health, and more, this FAQ section covers everything you need to know about getting started with KindlyMD.

If you don’t find the answer you’re looking for, please get in touch with our team—we’re happy to help!
All
Programs
Pricing

All FAQ

What is CBT for functional improvement?

Cognitive Behavioral Therapy (CBT) for functional improvement is the evidence-based way that KindlyMD providers link mental health to physical improvement. Because we know that to improve your overall health, we need to treat the person attached to the injury. Through CBT for accelerated function, the KindlyMD team can help you “get back in the game” faster.

What makes KindlyMD different from a traditional pain or medication management clinic?

KindlyMD offers a unique, patient-first approach to integrated healthcare. Our model integrates prescriptions, mental health support, and alternative medicine into personalized, data-driven care plans that improve health outcomes faster. We focus on functional improvement and whole-person health. Our holistic approach ensures that your health and well-being are prioritized at every step.

Is my protected health information (PHI) secure?

Yes, your privacy is our priority. KindlyMD follows all HIPAA compliance guidelines to secure your protected health information (PHI). We use advanced encryption and secure storage systems to safeguard your personal information at every step, whether accessed during your visit or stored in our records. You can feel confident that your data is handled with the highest level of security and confidentiality.

Does Kindly treat children?

KindlyMD primarily treats patients 18 years of age and older. In some instances, we may see children on a special referral basis, but only with provider approval. If you’re interested in learning more about pediatric care options, please call us; our team will be happy to discuss your needs.

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

This is what sets us apart! At KindlyMD, in addition to meeting with your prescriber, you’ll have the opportunity to talk with a Behavioral Health Clinician (BHC). This session is typically shorter and less intensive than a standard therapy session. It focuses on understanding core challenges and identifying social or emotional factors affecting your condition, pain, injury, or recovery. These visits are designed to complement—not replace—any ongoing therapy you may receive.

If you need more in-depth support, KindlyMD also offers traditional therapy sessions that can provide a deeper level of care. We encourage you to continue working with your regular therapist if that relationship is beneficial, as the BHC sessions are intended to enhance, not interrupt, your current care.

Can I have a Medical Card if I am taking pain medications?

In most cases, yes! At KindlyMD, we support treatment options that help our patients feel their best. Depending on your needs, traditional pain medications, and plant-based treatments can be used together to enhance relief. Our providers work closely with you to ensure that both treatments are safely monitored and adjusted as needed for optimal results.

Are there any options for group therapy?

Yes, KindlyMD offers group therapy options based on patient needs. Our therapists and counselors specialize in various therapeutic approaches and may recommend group therapy when it benefits shared support and growth. To learn more about group therapy availability, contact your provider or care team for details.

Can your therapists help people with behavioral addictions like sex or gambling?

Yes, our BHCs and therapists are experienced in addressing a variety of behavioral conditions, including behavioral addictions like sex or gambling. Our team uses evidence-based approaches tailored to your needs. To find out if our providers are the right fit for your care, please call and speak with a member of the KindlyMD care team.

Can I use an HSA or FSA account to pay for your services?

Yes, you can. All Primary Care, Mental Health, Weight Loss, Sleep Support, and Pain Treatment services at KindlyMD are eligible for payment with HSA or FSA funds. Additionally, many of our Medical Card patients successfully use HSA or FSA accounts to cover services and related devices. Please check with your provider if you have specific questions about eligibility.

Can you assist with medication-assisted treatments like Suboxone or Methadone?

KindlyMD does not prescribe medication-assisted treatments (MAT) such as Suboxone or Methadone. If a patient requires these treatments, our providers can offer guidance and refer them to an appropriate specialist or facility that offers MAT services.

Can I see a KindlyMD provider by telemedicine?

Yes, KindlyMD offers Telemedicine services for many patients and situations, making it convenient to access care from home. However, specific programs may require an initial face-to-face visit to establish care. Your provider can help determine if telemedicine is an option based on your needs.

Can I get all my medications prescribed by my KindlyMD provider?

Yes. In addition to Medical Card recommendations, KindlyMD providers can prescribe a wide range of medications, including pain medications (such as Percocet OxyContin), depression and anxiety medications (Prozac, Xanax, Ativan, Lexapro), ADHD medications and stimulants (Adderall, Vyvanse), sleep aids (Lunesta, Ambien), Weight Loss injections (Ozempic, Mounjaro, Semaglutide), and erectile dysfunction medications (Viagra, Cialis), birth control, among others. Your provider will work with you to ensure your prescriptions are tailored to your unique needs.

What is the difference between KindlyMD and a traditional pain clinic?

KindlyMD provides a unique, patient-first approach to healthcare beyond traditional pain management. We integrate prescriptions, Mental Health support, and alternative medicine within personalized, data-driven care plans. Our approach recognizes that a gradual reduction in medication is often more effective than a “cold turkey” approach, so we offer supplementary relief and education on alternative treatments, including Medical Cannabis, to ensure safe and sustained progress toward your health goals.

What is the KindlyMD pain clinic drug use policy?

Patients in our pain treatment program are subject to periodic drug testing, as outlined in their individualized pain management contract. KindlyMD emphasizes transparency and honest testing. If a test is positive for cannabis, as used within your treatment plan, you will not be dismissed from the program. We work with you to ensure all aspects of your care align with your treatment goals. Learn more about getting a Medical Card here.

Can I get off my pain prescriptions with KindlyMD?

Yes, we support patients in safely reducing or discontinuing narcotics, sleeping pills, and antidepressants through a tailored approach that combines prescriptions, Mental Health support, and alternative medicine. KindlyMD specializes in offering this treatment flexibility based on each patient’s unique needs. We recognize that many medications cannot be stopped abruptly without significant side effects, so we provide guidance and education to help you use traditional and alternative medications safely while gradually tapering down.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary by state, but some of the most common include chronic pain, nausea, PTSD, and cancer. In Utah, a Med Card can be obtained for any of the following 15 conditions:
Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care
Each condition is carefully evaluated to determine eligibility, helping patients access the needed treatment.

Would a Med Card put me at risk of losing my job?

In states like Utah, limited protections exist for state and local government employees with a Medical Card, treating plant-based medicine use similarly to other prescription medications. This means that while these employees are protected from termination for “testing positive” on a drug screen, they are still subject to disciplinary action if they come to work impaired or underperform due to their use. Private employers, however, may have policies that allow for discipline or termination based on use, even with a Med Card. It’s essential to be aware that use without a Medical Card in Utah is illegal and can put you at greater risk of job loss.

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a range of therapeutic approaches, including cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), prolonged exposure therapy (PE), and mindfulness practices. Additional modalities, such as ACT, EFT, IFS, and expressive therapies, are also available. Contact us for more details on specific therapy options.

What is Medication Management when it comes to Mental Health?

In Mental Health care, Medication Management involves an initial evaluation to assess psychiatric needs, prescribing medication when appropriate, and providing ongoing monitoring and support to manage symptoms effectively.

Does KindlyMD take health insurance?

Yes! KindlyMD currently accepts Select Health, Medicare, Medicaid, United Healthcare, Cigna, and Blue Cross Blue Shield plans, with additional plans being added regularly. Please call us to confirm the details of your coverage before scheduling an appointment.

Will my insurance reimburse me for visits, labs, or services?

Possibly! Some health insurance providers may reimburse you for visits, labs, or services if you submit your visit receipts, but this depends on your specific plan and benefits. Contact your insurance provider for more details on reimbursement eligibility.

What if I run out of my medicine?

We schedule your visits a few days before your prescription runs out to ensure continuity. In some cases, we can also offer telemedicine if your schedule is busy. If you have concerns about your treatment, please call us—we’re here to help.

Will I be notified of any changes to my medication or dosage?

Absolutely! Your care team will work closely with you to discuss and notify you of any updates to your medication or dosage, ensuring you’re always informed and comfortable with your treatment plan.

What’s a care team?

Your KindlyMD care team includes a prescriber (a Doctor, PA, or NP) and a Behavioral Health Clinician. We’ll schedule you with the same team members for each visit whenever possible, as consistency is key to ensuring meaningful progress in your treatment.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This feeling is precisely why we started KindlyMD. Here, you are a person—not just a condition. Our patient-first approach combines prescriptions, Mental Health support, and alternative medicine in data-driven, flexible care plans designed to meet your unique needs. We are the only organization in Utah offering this level of individualized, judgment-free care. Your KindlyMD team is here to listen, understand, and help you find real relief. Schedule an appointment today to experience the difference.

I’m a few pills short for the month. What do I do?

Our prescribers and Behavioral Health Clinicians understand that situations like this can happen. While laws and regulations may not always permit an early refill, we’ll work with you to explore alternative options for relief and support until your next prescription.

Can I have a Med Card if I’m already taking pain pills?

Absolutely! Our providers are trained to integrate plant-based treatments with traditional pain medications. If you and your care team decide it’s the best option, we’ll guide you on safe, compliant use within a data-driven, patient-first care plan tailored to your needs. KindlyMD is the only organization in Utah offering this level of treatment flexibility, combining prescriptions, Mental Health, and alternative medicine.

Is financial assistance available?

Yes, financial assistance is available through our community care program, Uplift. At KindlyMD, one core value is supporting underserved and at-risk patients by offering affordable care options. Learn more about Uplift and apply for assistance here, or view our pricing options to see how we can help make your care more accessible.

What is insomnia?

Insomnia is a sleep disorder characterized by difficulty falling asleep, staying asleep, or both. It can result from various factors, and the providers at KindlyMD are here to help identify and address the underlying causes to improve your sleep quality.

How does KindlyMD treat insomnia and sleep disorders?

KindlyMD treats ongoing insomnia through a combination of lifestyle changes, behavioral support, and, if needed, traditional or alternative medications. Our Behavioral Health Clinicians work with you to establish healthy sleep habits—like maintaining a regular sleep schedule, staying active, managing stress, and avoiding late caffeine. If additional relief is necessary, our providers are experienced in traditional and alternative sleep medicine to help you find practical, lasting solutions. We’re committed to helping you achieve restful sleep.

What is Tirzepatide?

Tirzepatide is the active ingredient in our Weight Loss treatments, including Mounjaro and ZepBound injections. Initially approved by the FDA for Type 2 Diabetes, it’s also used as a Weight Loss medication in some instances. Many patients have succeeded with this treatment combined with our comprehensive approach, which integrates behavioral health support into weight management.

What is Semaglutide?

Semaglutide is the active ingredient in Weight Loss treatments offered at KindlyMD, including Ozempic and Wegovy injections. Initially approved by the FDA for Type 2 Diabetes, it’s also used as a Weight Loss medication in some instances. Many patients have succeeded with this treatment combined with our comprehensive approach, which integrates behavioral health support into weight management.

What happens when you stop Weight Loss injections?

When you stop taking Weight Loss medication, you may lose its effects and potentially regain lost weight. To help you maintain your progress, KindlyMD integrates the MEANS model, which focuses on Medical, Emotional, Activity, Nutrition, and Sleep support. Our providers work closely with you to develop positive habits and sustain a healthy lifestyle for long-term success.

What are the common side effects of Weight Loss injections?

While not experienced by every patient, common side effects of Semaglutide and Tirzepatide may include nausea, constipation, dizziness, decreased appetite, and diarrhea. Our providers help manage any side effects and ensure your comfort throughout treatment.

Does KindlyMD provide substance use disorder (SUD) or opioid use disorder (OUD) treatment?

KindlyMD provides integrated behavioral health services, including limited primary care, mental health support, and medical cannabis recommendations. However, we are not a substance use disorder (SUD) or opioid use disorder (OUD) treatment facility and do not advertise or function as one. We do not offer detox programs or specialized addiction treatment, but we can refer patients to appropriately licensed providers when necessary.

Our role in managing controlled substances is limited to supporting patients with existing prescriptions, with an emphasis on responsible tapering strategies under our providers’ DEA-licensed scope of practice. In some cases, cannabis may be considered as an alternative to certain medications that carry withdrawal symptoms when discontinued. However, we do not use or promote cannabis as a treatment for addiction or substance use disorder.

Because we do not provide addiction treatment services, we are not classified as an SUD or OUD treatment facility, nor do we require a specific license for these programs.

Program FAQ

Medication Management

Can I get all my medications prescribed by my KindlyMD provider?

Yes! In addition to Medical Card recommendations, KindlyMD providers can issue prescriptions for pain medications (Percocet, OxyContin, etc.), depression and anxiety medication (Prozac, Xanax, Ativan, Lexapro, etc.), ADHD medication and stimulants (Adderall, Vyvanse, etc.), sleep medications (Lunesta, Ambien, etc.), weight loss injections (Ozempic, Mounjaro, Semaglutide, etc.), and erectile dysfunction medications (Viagra, Cialis, etc.), to name a few.

What if I run out of my medicine?

We’ll schedule your visit a few days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy. We won’t leave you hanging — call us if you have any concerns about your treatment.

Will I be notified of any changes to my medication or dosage?

Always! Your care team is there to work with you to determine any updates needed in your regimen.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care. It’s literally a one-stop healing shop.

Does KindlyMD offer hormone replacement therapy (HRT)?

Yes, we offer estrogen-only therapy (ET) as well as estrogen plus progestogen therapy (EPT). Currently, KindlyMD refers patients seeking gender-affirming hormone therapy to the University of Utah Transgender Health Program for comprehensive care..

I’m a few pills short for the month. What do I do?

Our prescribers and BHCs will often work with our patients to accommodate specific situations. Laws and regulations may not always allow for an early fill, but in that case, we’ll work with you to find alternative methods to find relief.

Medical Card

Can I have a Medical Card if I am taking pain medications?

Yes, absolutely! We support any treatment available that may help our patients feel better. Based on what works best for a patient’s needs, traditional pain medication and plant-based medicine can even be used together for optimal relief, while properly monitored by your prescriber.

Can I get off my pain medications with KindlyMD?

We help patients wean off narcotics, sleeping pills, and antidepressants by integrating prescriptions, mental health, and alternative medicine. We are the only organization in Utah providing this treatment flexibility based on patients' needs. We understand that many of these prescribed medications cannot be cut abruptly without harsh side effects. For this reason, we provide education to our patients to use both traditional and alternative medications in tandem safely while working on tapering down their pills.

What are some of the most common qualifying conditions for obtaining a Med Card?

Qualifying conditions for a Medical Card vary from state-to-state, but some of the most common in the country are pain, nausea, PTSD, and cancer. In Utah specifically, a patient can obtain a Med Card for one of the following 15 conditions:
Chronic Pain (lasting 2+ weeks)
ALS (Lou Gehrig’s disease)
Alzheimer’s disease
Autism
Cachexia
Cancer
Crohn’s disease and Ulcerative Colitis
HIV/AIDS
Epilepsy and Seizure Disorders
Multiple Sclerosis
Nausea
PTSD
Terminal Illness
Rare Conditions
Conditions Requiring Hospice Care

Would a Med Card put me at risk to lose my job?

In some states with Med Card programs, there are limited protections for state and local government employees that view herbal medicine use the same as other prescription medication use. This protects employees from being fired for “testing dirty” on a drug screen but does not protect them if they come to work intoxicated or perform poorly at the job because of their use. Private employers can still discipline or fire someone for use if they have such a policy. Alternatively, the use of herbal medicines in Utah without a Medical Card is always illegal and puts you at risk for losing your job.

Can I have a Med Card if I’m already taking pain pills?

Definitely! Our providers are highly-trained in plant-based medicine treatment. If you and your care team decide it’s right for your condition, we’re here to educate you on safe consumption and to help keep you a law-abiding citizen. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patient's needs.

Mental Health

What does a visit with the BHC look like? Should I stop seeing my regular therapist?

In a typical appointment at KindlyMD, after visiting with your prescriber, you’ll get to talk with a behavioral health clinician (BHC). This is much less in-depth than your usual 50-minute therapy visit, but helps to understand some of the core issues you might be dealing with as well as what social or emotional issues may be contributing to those issues. If longer, more in-depth sessions are desired with a mental health professional, KindlyMD also offers traditional therapy sessions. Give us a call to learn more.

Are there any options for group therapy?

Our therapists and counselors specialize in a variety of different therapies and modalities and may offer group therapy based on a patient’s needs. Speak to your provider or care team for more details.

Can your therapists help people with behavioral addictions like sex or gambling?

Our BHCs and mental health professionals specialize in a variety of different behavioral conditions. Call and speak to a member of the KindlyMD care team to find out if our providers best fit your needs.

What therapies do KindlyMD therapists use to create treatment plans?

KindlyMD therapists are trained in a variety of therapeutic modalities. These include cognitive behavioral therapy (CBT), cognitive processing therapy (CPT), cognitive therapy (CT), prolonged exposure therapy (PE), brief eclectic psychotherapy (BEP), and narrative exposure therapy (NET). They’re also well versed in ACT, EFT, IFS, mindfulness, and expressive therapies, just to name a few.

What is medication management when it comes to mental health?

In the mental health world, medication management is a level of treatment that includes an initial evaluation of psychiatric needs (i.e. talk therapy), the prescribing of medication as needed, and symptom monitoring/ongoing care. It’s literally a one-stop healing shop.

What are KindlyMD’s thoughts on alternative treatments like ketamine, cannabis, and psilocybin therapy?

What sets KindlyMD apart is our openminded approach to treatment, so naturally, we are interested in and support these treatments. In fact, you can take advantage of our Med Card program and get personalized cannabis-affirmative treatment plans for your condition. Keep an eye out for therapies like psilocybin and ketamine to be added to our roster very soon!

Pain Treatment

Can you assist with medication-assisted treatments like Suboxone or Methadone?

Sometimes. Availability of medication-assisted treatments will depend on patient and prescriber discretion. KindlyMD reserves the right to refer to another entity if such treatments are not an option in-house.

What is the difference between KindlyMD and a traditional pain or medication management clinic?

At KindlyMD, we understand that a cold turkey approach to reducing pain medication just doesn’t work, and many times, additional pain relief is needed. In addition to dispensing and helping to reduce prescription drugs, we educate our patients on (and encourage!) alternative, plant-based treatment options throughout the process.

What is the KindlyMD pain clinic drug use policy?

Patients in our medication management program for pain will be subject to periodic drug testing as outlined in their pain contract. However, a test that shows positive for "plant medicine" will not lead to dismissal from the program — as long as it’s being used legally with a Medical Card, of course. Learn more about getting a Medical Card here.

What if I run out of my medicine?

We’ll schedule your visit days before your prescription runs out, so no need to worry! We can even offer telemedicine in some cases when your schedule is particularly busy.

I feel judged and “less than” each time I go to my current pain clinic. How is KindlyMD any different?

This question is one of the main reasons that we started KindlyMD. You are a person, not a condition. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patients' needs. We’re here to help you find relief, first and foremost. Your care team is here to listen, not to judge, and to help you feel better. Schedule an appointment today.

Can I have a Med Card if I’m already taking pain pills?

Definitely! Our providers are highly-trained in plant-based medicine treatment. If you and your care team decide it’s right for your condition, we’re here to educate you on safe consumption and to help keep you a law-abiding citizen. KindlyMD offers a unique and innovative model of patient-first healthcare. We integrate prescriptions, mental health, and alternative medicine using data-driven care plans. We are the only organization in Utah providing this treatment flexibility based on patient's needs.

Sleep Support

What is insomnia?

Sleep problems like insomnia are defined as either trouble falling asleep, trouble staying asleep, or a combination of the two. Many factors may contribute to the problem and the providers at KindlyMD can help.

How does KindlyMD treat insomnia and sleep disorders?

Ongoing insomnia can often be treated successfully with lifestyle changes, prescriptions, or alternative medicine. Our Behavioral Health Clinicians help patients develop healthy habits (like sticking to a regular sleep schedule, staying active, avoiding late afternoon caffeine or naps, managing stress, etc.) to promote good sleep hygiene. If additional relief is needed, KindlyMD care providers are highly educated in traditional and alternative sleep medicine to help you find relief. We won’t rest until you’re rested.

Weight Loss

What is Semaglutide?

Semaglutide is the active ingredient in weight loss treatments offered at KindlyMD, such as Ozempic, Wegovy, and Mounjaro injections. It was originally given FDA approval to treat Type 2 Diabetes and is used “off-label” as a weight loss medication in certain circumstances. When combined with our unique system (behavioral health support integrated into weight management programs), we’ve had many patients find success with this treatment.

What happens when you stop taking Semaglutide?

When you stop taking medication for weight loss, you’ll stop benefitting from its effects and can potentially gain back the pounds you’ve lost. To prevent this, KindlyMD integrates the MEANS model for weight management (Medical, Emotional, Activity, Nutrition, Sleep). Care providers work with patients to help them develop positive habits and maintain a healthy lifestyle.

What are the common side effects of weight loss injections?

While not present in every patient, common side effects of Semaglutide can include nausea, constipation, dizziness, decreased appetite, and diarrhea.

Pricing FAQ

Does KindlyMD take health insurance?

Yes! KindlyMD currently accepts certain Select Health, Medicare, and Blue Cross Blue Shield plans and are adding health care plans frequently. Please call for details on insurance coverage before making an appointment to ensure that we accept your specific plan.

Can I use an HSA or FSA account to pay for your services?

Yes, all Medication Management, Mental Health, Weight Loss, Sleep, or Pain services are HSA/FSA eligible. Additionally, many of our Medical Card patients have success paying for services and devices with an HSA or FSA card as well.

Is financial assistance available?

One of our core values is to help underserved and at-risk patients through our community care program, Uplift. You can find our pricing here, and if additional assistance is needed, check out our community care program, Uplift. Uplift works to provide affordable services to underserved patients in need. Find out more about the program or apply for assistance here.

Will my insurance reimburse me for visits, labs, or services?

Maybe! Some health insurance companies will accept submitted visit receipts for reimbursement (subject to approval and determination of benefits). Contact your insurance provider for further information.
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The information on this website has no warranties, express or implied. Information presented is not intended to be advice, medical or otherwise. Always seek medical advice from a licensed provider in your state.
The information on this website has no warranties, express or implied. Information presented is not intended to be advice, medical or otherwise. Always seek medical advice from a licensed provider in your state.
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